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Conflict Resolution Strategies for the Workplace

July 30 @ 9:00 am - 3:00 pm

$270 – $295
Difficult and trying people can be a challenge to any team or workplace, but the good news is that there are tangible and concrete skills you can develop to properly respond, deescalate the situation and prevent their behavior from negatively impacting others. Please join us to learn the most effective techniques for interacting with and responding to challenging conversations with problematic people in your workplace..

You Will Learn How to: 

  • Discern the style of difficult behavior they are encountering.
  • Recognize a response verses a reaction to the difficult people style.
  • Incorporate one of seven types of responses to difficult people so the situation doesn’t escalate.
  • Move the conversation to a productive discussion with outcomes that benefit both people.
  • Create trusting relationships verses isolation or avoidance techniques.


  • Difficult Behaviors Described
  • Response-Ability to the Words Being Used
  • Consider Your Response-ability
  • Skills of Engagement
  • Practice using these Skills in Various Situations and Scenarios
  • Action Plan for your Next Steps

Expert Presenter: 

Ron Scott, Director of Member Engagement, The Employers’ Association. Ron works with employees to resolve personal or professional problems that could negatively influence their ability to perform. He has conducted leadership development, workplace violence, harassment, drug/alcohol awareness and a variety of HR-related trainings. Ron is certified as a Senior Professional in Human Resources (SPHR) from the HR Certification Institute.
Bob VandePol, Director of Pine Rest Christian Mental Health Services’ Employee Assistance Program, helps business leaders leverage behavioral health expertise to enhance the health and productivity of their work teams. Active as a keynote speaker and author, his areas of particular interest include suicide prevention, leading mission-driven teams and facilitating individual and organizational resilience after tragedies.



Michigan Chamber of Commerce


Michigan Chamber of Commerce
600 S. Walnut
Lansing, MI 48933 United States
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